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Privacy Policy

Matrix Homes Privacy Policy

Effective Date: 26 October 2025
Jurisdiction: Republic of Zimbabwe
Last Updated: 26 October 2025

Matrix Homes (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, share, and protect your data when you access our website, mobile applications, or related services (collectively, the “Platform”).

Matrix Homes is owned and operated by Matrix Private Investigations and Security Company (Private) Limited, together with its subsidiaries and affiliated companies (“Matrix Group”).

By using our Platform, you consent to this Privacy Policy.

1. Who We Are

Matrix Homes is a property technology division of:
Matrix Private Investigations and Security Company (Private) Limited
 Harare, Zimbabwe
matrixhomesagency@gmail.com

support@matrixhomeszw.com
https://matrixhomes

We are a legally registered Zimbabwean company, operating across Africa, providing secure real estate verification, listings, and property management technology.

2. Data We Collect

We collect data in accordance with Zimbabwe’s Data Protection Act [Chapter 11:12], GDPR, and other applicable laws.

(a) Information You Provide Voluntarily

  • Account information: Name, email, phone number, password, and profile details.

  • Agency information: Company name, registration number, address, proof of business, and documents for verification.

  • Property information: Descriptions, images, ownership documents, and location data.

  • Payment information: Billing and transaction records via secure payment gateways.

  • Communications: Emails, messages, and chat records with support or agents.

(b) Information Collected Automatically

  • IP address, browser type, device ID, operating system, and activity logs.

  • Cookies, analytics, and session tracking for website performance.

  • Location data when using features like map-based search or property verification (with consent).

(c) Information From Third Parties

  • Google or Facebook profile data (if you use social login).

  • Payment confirmation from financial processors (Paynow, Visa, Mastercard).

  • Verification details from public or government databases (property title, license registry).

3. Purpose of Data Collection

We process your data for legitimate business, operational, and legal purposes, including:

  • Creating and managing user accounts.

  • Verifying Agencies, Matrix Agents, and property authenticity.

  • Processing membership subscriptions and transactions.

  • Communicating with you regarding inquiries or support.

  • Preventing fraud, impersonation, and illegal activity.

  • Personalizing content and property recommendations.

  • Complying with Zimbabwean, African, and international legal obligations.

We do not sell your data to third parties.

4. Legal Basis for Processing

We process your information under the following legal bases:

  • Contractual necessity: To provide Platform services.

  • Legal obligation: To comply with Zimbabwean laws and financial regulations.

  • Legitimate interest: To ensure safe and lawful platform operation.

  • Consent: For marketing or third-party integrations (you can withdraw consent anytime).

5. How We Use Your Data

Your data may be used to:

  • Operate, maintain, and improve the Platform.

  • Facilitate agent verification and property inspections.

  • Send account notifications, security alerts, and updates.

  • Display verified listings and communication options.

  • Conduct analytics and reporting for internal optimization.

  • Detect, investigate, and prevent security incidents or fraud.

6. Data Sharing and Disclosure

We may share data only in these cases:

  1. Within the Matrix Group – for verification, marketing, or operations.

  2. With verified Agencies – when connecting buyers and property listings.

  3. With third-party service providers – hosting, payment processing, analytics, and login integrations.

  4. With law enforcement – if required by court order or applicable law.

All third parties are bound by confidentiality and data processing agreements compliant with the Data Protection Act and GDPR.

7. Data Retention

We retain personal data only for as long as necessary:

  • Account information: Active + 3 years (for legal compliance).

  • Property and listing data: Active duration + 2 years.

  • Payment records: 7 years (per financial regulations).

After expiry, data are securely anonymized or deleted.

8. Data Security

Matrix Homes employs:

  • SSL/TLS encryption for all traffic.

  • Secure cloud hosting with multi-factor access control.

  • Regular security audits and threat detection.

  • Restricted employee access based on role and necessity.

Despite robust security measures, no system is 100% secure; users are encouraged to maintain strong passwords and report suspicious activity.

9. Cookies and Tracking

Matrix Homes uses cookies and analytics tools (Google Analytics, Meta Pixel) to:

  • Enhance user experience

  • Measure traffic and engagement

  • Remember login preferences

You can manage or disable cookies through your browser settings.

10. Your Rights (Zimbabwe + Africa + GDPR)

You have the right to:

  • Access a copy of your data.

  • Request correction or deletion.

  • Withdraw consent at any time.

  • Object to processing based on legitimate interests.

  • Lodge a complaint with POTRAZ (Zimbabwe’s Data Protection Authority).

To exercise your rights, email matrixhomesagency@gmail.com.

11. Children’s Data

Matrix Homes is intended for users aged 18 years or older.
We do not knowingly collect or process data from minors.
If a minor’s data is found on the Platform, it will be deleted immediately upon verification.

12. Cross-Border Data Transfers

Matrix Homes operates in multiple Zimbabwean regions.
Data may be transferred and stored across jurisdictions with equivalent data protection standards.
All transfers comply with the Data Protection Act and international best practices.

13. Third-Party Services

Matrix Homes integrates third-party APIs and services:

  • Google (OAuth, Maps, Analytics)

  • Meta (Facebook Login, Pixel)

  • Paynow, Visa, Mastercard (Payments)

Each third party has its own privacy policies.
Matrix Homes is not responsible for third-party policy changes, outages, or data breaches outside its control.

14. Transparency and Outages

Matrix Homes depends on external digital infrastructure (hosting, telecoms, cloud networks).
While we maintain high availability, service interruptions may occur.
We will always communicate known outages, updates, or data incidents in a transparent and timely manner.

15. Impersonation, Fraud, and Security Monitoring

Matrix Homes actively monitors and investigates:

  • Impersonation of Matrix Agents or Agencies.

  • Fraudulent listings or false identity submissions.

  • Unauthorized access attempts.

Any person or entity engaging in such behavior may face criminal prosecution under Zimbabwean law.

16. Updates to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes.
The revised version will be posted on this page with an updated “Effective Date.”
Significant updates will be communicated via email or system notice.

17. Contact Information

Data Controller:
Matrix Private Investigations and Security Company (Private) Limited
Operating Division: Matrix Homes
 Harare, Zimbabwe
matrixhomesagency@gmail.com

support@matrixhomeszw.com
https://matrixhomes

Matrix Homes – A Division of Matrix Private Investigations and Security Company (Pvt) Ltd

Empowering verified property connections across Zimbabwe — with integrity, transparency, and data security at our core.